Return Policy

Returns

Hair Extension Connection does not offer refunds of any kind!!! You have 10 days from the date of delivery to email us for an RMA and return your purchase. If 10 days have gone by since your purchase was delivered, unfortunately, we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags, labels, and odor free.

Several types of goods are exempt from being returned: RawTress (virgin unprocessed hair) cannot be returned or exchanged. Be absolutely sure before purchasing this brand name product.

Additional non-returnable items:
All custom wigs, custom accessories, wig accessories, clearance sale items and price matched items are FINAL SALE. Non-exchangeable and non-refundable.

All the items we sell are new and has never been worn. 

 

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, or different send us an email at hecstudios@gmail.com and you will receive an RMA (Return Merchandise Approval) number.  Your return will not be accepted without an RMA number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return for exchange. If your return is rejected you will receive an email with an explanation and you will be a charge to return your purchase to you.

Final Sale items
Only regular priced items may be returned, unfortunately, final sale items cannot be returned or exchanged.

Shipping
To return your product, you should mail your product to 3975 Goldfinch Street, Ste. 1, San Diego California US 92103

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are no responsible for lost or damaged packages